Different device location for user from the same location

[irdi]

This is my first post, so please tell me if something is not clear on my question. I searched the forums and googled awhile before writing here but didn’t seem to find something related to this issue. Thank you in advance!

• Used Zammad version:

This is Zammad version 5.3.0-1669364938.83ce4433.focal

• Used Zammad installation type: (source, package, docker-compose, …)
• Operating system: Ubuntu 20.04
• Browser + version: Firefox 107.0 (64-bit)

Expected behavior:

• When i log in into my account i expect that the device be saved where it logged in but since the location is from the same country i expect to be the same.

Actual behavior:

• Even though the logins are from the same location/country whenever there is a new login it is saved as logged in from another country.

Steps to reproduce the behavior:

• Login with new session, same or different browser it does not matter.

I will attach two screenshot from two users to ilustrate the behaviour. All the connections are from the same country and no VPN was used during the logins.

[MrGeneration]

That’s perfectly normal.
This can have several reasons, including:

• you use actual different browsers on different machines (Yes, a different version to Zammad means different browser)
• While you use the exact same browser, your source IP address does differ

Usually this happens due to an updated browser. Hovering the location name will show the IP.

[irdi]

Thank you for taking time to answer!