Deleting comments from tickets

Technical assistance
1

Infos:

  • Used Zammad version: 6.1.0
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04
  • Elastic search: 7.17

Hi there! I have a technical question.
We plan to provide users with access to information systems based on incoming tickets.
In accordance with our organization’s security policy, comments containing a login and password must be deleted.
Please answer the question: if you delete applications within 10 minutes, as is implemented in Zammad, is there a risk that deleting a large number of comments will cause problems with the system/indexing problems, etc.?

2

Removing articles of tickets is not trivial and not encouraged. There’s only manual ways to do it which is dangerous.

And yes, it may make your searchindex drift.