- Used Zammad version: 3.6 (latest)
- Used Zammad installation source: package
- Operating system: CentOS 7
- Browser + version:
After years of successful running, disk space is close to exhaustion. Analysis showed that it’s due to storage zammad folder, where attachments to files are stored.
To resolve the issue, it was decided to create a special queue and move junk tickets there and cleanup the queue periodically using Scheduler.
Scheduler action has been created, scheduler shows amount of tickets to be processed (deleted) on upcoming run, but tickets are not deleted after the run.
Steps to reproduce the behavior:
Create action delete for specified queue in Scheduler, schedule task and check the queue afterwards. All tickets will still be there.
Additional question - is there a better way to clean up tickets? We got a lot of spam for years and now I guess the time to clean it up. Any suggestions?