- Used Zammad version: 5.3.1-1676465796.746f9768.focal
- Used Zammad installation type: unknown
- Operating system: ubuntu 20.04
- Browser + version: Chrome - stable
We have a working LDAP sync. I removed a user from a group so it didnt got synced anymore. In Zammad, the user showed up grey and striked through. I want up and deleted him from the UI meni (record can be found in Data Privacy Tab). Now i want to sync the user again, however, if i add him to a sync group, the user doesnt get synced to zammad. If i add another user to the AD group, they get synced correctly.
I assume Zammad still remembers the deleted user and wont sync him up.