Deleted User doesnt sync anymore

Technical assistance
1

Infos:

  • Used Zammad version: 5.3.1-1676465796.746f9768.focal
  • Used Zammad installation type: unknown
  • Operating system: ubuntu 20.04
  • Browser + version: Chrome - stable

We have a working LDAP sync. I removed a user from a group so it didnt got synced anymore. In Zammad, the user showed up grey and striked through. I want up and deleted him from the UI meni (record can be found in Data Privacy Tab). Now i want to sync the user again, however, if i add him to a sync group, the user doesnt get synced to zammad. If i add another user to the AD group, they get synced correctly.

I assume Zammad still remembers the deleted user and wont sync him up.

2

Please update your Zammad version to a more current one.
Zammad 5.3 is farily old and outdated by now - these issues may be fixed already.

3

Hi, we updated to version 6.0.0-1689022706.43799676.focal but the problem persists.
As this is only for a single case, i created the user locally in zammad.

Would still be fine to know, how to restore this

4

Did you have a look into the log files when the LDAP import is happening? There should be some more information on why this user is skipped/not synced anymore.