Delete various article types


  • Used Zammad version: 5.0.3
  • Used Zammad installation type: package
  • Operating system: Ubuntu 16.04 LTS
  • Browser + version: Chrome 97


An agent merged a ticket into another one and noticed it was the wrong ticket too late.
Now there are some articles in a ticket which do not belong there.
I know if you create a note, you can delete it up to 10 minutes afterwards, but this is a little more special :slight_smile:
The articles are of the type “phone”, “e-mail” and “note”.

Is there a way to delete them in the database itself, as it seems from my research and other tickets, that there’s no “official” way to delete those.

1 Like

The danger zone ( Deleting Records — Zammad documentation ) in combination with having a look at working with articles should give you a hint on how to remove articles from a ticket. Never work in the database directly.

I am sorry if that doesn’t help, however, as we have a lot of copy cats blindly copying dangerous things as well, I won’t share more details on how to break systems.

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.