Delete mentioning when delete article

Feature requests
1

Hello,

I would like to see that when an article is deleted, the subscription for the person mentioned is also deleted.

How i proceed:
I enter an article and mention a colleague with the function @@ and save. Afterwards I notice that it was wrong or not necessary and delete this article.
However, the colleague is still in the overview of subscribers and would first have to look in the ticket and cancel the subscription.

Thank you!
Best regards Nuray

2

This also could be a bug maybe?

3

That’s not a bug and probably nothing we will be able to provide on a short term.
After adding the subscription Zammad doesn’t keep track of what exactly caused the subscription.

This is also the reason why renaming the agent will still show old agent names for mentions within normal text.

4

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