Zammad 6.2, package, Ubuntu.
I created new priority with command:
Ticket::Priority.create(name: ‘4 critical’, default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1, created_at: Time.now, updated_at: Time.now)
How can i delete it? And How to change name of Normal priority to Medium.
Thanks.
I solved part with deletion. For this I deleted all tickets. Do not know, is this was the only way to do this.
Ticket.destroy_all
Ticket::Priority.find_by(name: ‘XYZ’).destroy
Rename priority name:
p = Ticket::Priority.find_by(name: “2 normal”)
p.name = “2 medium”
p.save!
I have been forced to hide your destroyal part. This is a potential dangerous operation and may break existing data or even remove tickets by accident. Priorities should be set to inactive if they’re no longer needed, not destroyed. The same applies to ticket states.