Default value for date fields

Technical assistance
1
  • Used Zammad version: 6.2.0
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04

Expected behavior:

  • added a date field to the ticket object
  • user can choose date, if no date is chosen field is empty

Actual behavior:

  • if a ticket is created through Zammad, the date field is empty
  • if a ticket is created through the email channel, the date field is preset with the current date

Hi,

we added a date field to our ticket object and would like it to have an empty default value. This works fine if the ticket is created through Zammad, if it is created through the email channel, the field is set to the current date. Is there any way to prevent that?

Thanks

2

Zammads triggers might be able to do that. You might want to review your trigger and scheduler configuration, looking for the affected field being update with a time.

6.2.0 is outdated, currently 6.3.1 is the latest version which is also a security release. You might want to upgrade asap.