Infos:
- Used Zammad version: 5.3.0-1671020558.31fad343.focal
- Used Zammad installation type: package
- Operating system: Ubuntu 20.04.5 LTS
- Browser + version: Google Chrome 108.0.5359.125
Expected behavior:
- I reconfigured the preset trigger for the initial auto-reply to let the customer know I received their request and wrote some new lines for the email body. Since there are no rich formatting options available in that body field, I would expect the text to be black and without any special effects.
Actual behavior:
- But the text being generated by that trigger is displayed grey on every receiving email client and therefore unreadable.
I already tried to clear any formatting I could have accidentally copied over, so I ran the text through Word and cleared any formatting, I copied it from various text editors, but no change.
Here is a screenshot of one such generated email:
It’s especially had to read on a light mode mail client like Gmail.