Infos:
- Used Zammad version: 6.4.1
- Used Zammad installation type: docker-compose
- Operating system: Ubuntu Server 24
- Browser + version: Chrome 135.0.7049.115
Hey, I’m relatively new to Zammad and have 2 final topics I want/need to solve before I can publish it to my colleages. I’m using LDAP and Windows AD to import all the user and set the correct roles, that’s working.
Expected behavior:
- The actual users (role = customer) should login to zammad, klick + and create a new ticket, if they have a problem. Now they should just see a selection of fields they can fill out and some hidden fields are pre selected.
Currently user form looks like this. They should not have to select the organization, group or state of the ticket. As ticket state is also just done available.
- When I create a ticket for someone else (I’m admin and agent), I don’t want to select between incoming/outgoing call or mail. We don’t have this type channels or however you want to call it. The form should look like the one, the users are seeing (no selection for channels).
Actual behavior:
- I thought, I can achive this through a core workflow. But I guess either way, the condition is not working or it’s the wrong way.
- How can I remove this channel selection, or set Web ticket as default and hide the selection?
