Default dateTime value picked for expected_resolution_date in tickets Entity

Technical assistance
1

Infos:

  • Used Zammad version: 6.3
  • Used Zammad installation type: not sure
  • Operating system: windows 11
  • Browser + version: chrome + Version 144.0.7559.133

Expected behavior:

we are using REST api “/api/v1/tickets” and if we are not sending any expected_resolution_date field zammad should have empty value in DB for it.
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Actual behavior:

we are using REST api “/api/v1/tickets” and we are not sending any expected_resolution_date field but stil zammad taking default dateTime to the exact minute and storing in DB.

I have below settings in object manager from zammadUI.

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Steps to reproduce the behavior:

if i create ticket direct from zammad UI, then it is fine
expected_resolution_date is empty as it should be.
but if i use from API /api/v1/tickets then somehow default value is set not sure which setting is responsible in zammad for this.

Could anyone please help on this?

Thanks

2

Please consider upgrading to Zammad 6.5.2 first. Your version is outdated more than a year. The issue might already be fixed.