Used Zammad installation type: (source, package, docker-compose, …) Package
Operating system: Ubuntu 20
I defaulted type to “Trouble Ticket”. I would like to set the group of any type = “Trouble Ticket” to “Professional Services”. I created a core workflow with context = creation mask , selected conditions = type is trouble ticket and Action = Group set fixed to Professional Services
Upon ticket creation the type is indeed set to trouble ticket but the group remains as “-”
Am I using Core workflows incorrectly? How can I accomplish the above?
Regarding your workflow:
“Set fixed to” does not select a value, it reduces the available options. I use this together with groups. Select one group and have a set of available options, select another group and have different options.
What you want to do is add “Group” a second time with the action “select” and then mark “Professional Services”. This way it is preselected and the list only contains this group so it can’t be changed to something else.
Regarding your trigger:
Triggers only react to something happening like the creation of a new ticket, an update, status change, whatever. In your trigger you don’t check for what is happening. You have to add “Action” “is” “created” to have this trigger do something when a new ticket is created.