- Used Zammad version: 6.3.1-1728990975.00dde803.noble
- Used Zammad installation type: package
- Operating system: ubuntu 24.04 lts
Expected behavior:
Login with microsoft 365 integration and keep the ticket assigned to the same ldap user and disable ldap forever.
Actual behavior:
all Agent are created with LDAP, so they login with usually with theil ldap credential, if they login with microsoft 365 and the “Third Party Application” link is set to YES they don’t have permission and not seeing anything. if i add permission to them they don’t inherit their ticket from their ldap generated account.