Deactivation of the editing of clients by an agent


  • Used Zammad version: 6.1.0-1696849338.59fe2e15.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu
  • Browser + version: all

Expected behavior:

  • I would like that Agents cant edit Customers

Actual behavior:

  • Agents can edit some Attributes of a Customer

I know this is intended but can you tell me, what i need to change to deactive this?

I found out, when i edit /app/asstes/javascript/app/controllers/ticket_zomm/ and delete the point editCustomer:=> new App.ContollerGerneitEdit(…) than the function is deactivated but i cant find the point to hide the ui element.

And where can i find this part do deactive the ability to edit a customer at this section of Zammad:

Steps to reproduce the behavior:

The goal can be reached, when you create Workflows and make the fields uneditable.