Dashboard - Waiting Time always 0

Technical assistance
1

Infos:

  • Used Zammad version: 6.3.0-1713427490.30572f2e.jammy
  • Used Zammad installation type: package
  • Operating system: Ubuntu 22.04.4 LTS
  • Browser + version: Microsoft Edge Version 123.0.2420.97

Expected behavior:

  • The Waiting Time on the Dashboard shows the actual Waiting Time.

Actual behavior:

  • The Waiting Time on the Dashboard is always Zero.

Steps to reproduce the behavior:

  • Install Zammad
  • Work on Tickets
  • Watch the Dashboard

There are two other closed topics with this behaviour, but no solution.
The behaviour has occured from the beginning.
The other statistics on the Dashboard are working correctly.