Dashboard counts twitter tickets but twitter is not configured?!

Dennis1993 · February 5, 2023, 3:00pm

Infos:

Used Zammad version: 5.3.1
Used Zammad installation type: source
Operating system: Ubuntu 20.04
Browser + version: Edge 109

Expected behavior:

Twitter should show 0% of new tickets on the dashboard.

Actual behavior:

Twitter show 8% but twitter is not configured in zammad.

Steps to reproduce the behavior:

I don’t know but in our instance the dashboard counts twitter tickets but twitter is not configured. Out zammad instance is only internal and cant from outside.

Is that maybe a bug?

kalender

MrGeneration · February 14, 2023, 9:56pm

Do you by chance use Zammads API?
You technically can add twitter type ticket articles without having it configured at all.

Dennis1993 · February 16, 2023, 6:11am

Hey,

thanks for your answer.
No, we don’t use the API. Only the web interface and email. Our users are authenticated by LDAP.

MrGeneration · February 27, 2023, 2:04pm

That’s indeed odd. Do you still see the twitter entries by now? If you’re not using that at all it should “disappear” after some period of time. If not possibly your scheduler is not running completely and doesn’t generate the statistical data correctly. Possibly in combination with a “faked” statistic. That is technically possible for demoing reasons but shouldn’t be the case productive.