Customize form "Web Interface"

Technical assistance
1

Hello, is it possible customize the web interface form ?
Thank you.

2

Hi @Freddie1978. What do you mean by “web interface form”?

3

Hi, after installing the software, trying to create a ticket with a basic user, I find only a few fields available. As an administrator user, on the left among the channels, there is the “web” channel and I don’t understand how to customize the ticket form…

4

Hi @Freddie1978. Please take a look into our documentation and make yourself familiar with Zammad.

5

If you can open the attached file I can explain myself better…the customer user can open tickets via the web interface and I would like to understand how to modify this interface. I have read the section of the manual but I still can’t understand how to do it.

I can’t post a jpg with the screenshot in this topic , can I send it to you in some other way?

6

Ok, I understand now. Thank you very much for your assistance.

7

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