hi there,
i am trying to customize the email sent when an agent reply. I have found /opt/zammad/app/views/mailer/ but there does not seems to be the reply template. Any hints ?
best regards,
Ghislain.
Customize how, add text, insert pictures, etc…?
yes completly customize it like you can do for those ones:
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 email_oversized
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 password_change
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 password_reset
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 signup
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 signup_taken_reset
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 test_ticket
drwxr-xr-x 2 zammad zammad 4.0K Sep 29 14:02 ticket_create
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 ticket_escalation
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 ticket_escalation_warning
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 ticket_reminder_reached
drwxr-xr-x 2 zammad zammad 4.0K Sep 29 14:28 ticket_update
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 ticket_update_merged_into
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 ticket_update_received_merge
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 user_device_new
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 user_device_new_location
drwxr-xr-x 2 zammad zammad 4.0K Sep 23 08:11 user_invite
the goal is to make it prettier and much of all add some mailto link so customer can answer by email WITHOUT letting all the history of the email in each answer…
best reagrds,
Ghislain.
Except you didn’t yet understand that these notifications are for agents only and not agents.
hi,
Except you didn’t yet understand that these notifications are for agents only and not agents.
i don’t understand what you mean here sorry 
I just search a way to modify the email sent when you reply to a ticket.
Do you know how to do that ?
regards,
Ghislain.
The templates in /opt/zammad/app/views/mailer/ are only for automatic notifications, they have nothing to do with the e-mails you send to customers as a reply in a ticket.
You still haven’t really explained what you want to do. If you want a reply to follow a certain template you could use the signature feature for this (Settings → channels → email → signatures). Or you could create text modules that your agents can use to insert different templates.
sorry i was thinking it was clear. I want to customize the way answers are presented.
my current system report answer like this: a text of explanation then a gray part with the answer of the ticket and 2 button to answer and then tickets information’s.
so signatures and text module cannot do any html adjustment because it jsut show the html sourcecode.
best regards,
Ghislain.
This makes it a lot clearer. I don’t think you can do this with Zammad.
**well too bad the main email sent by Zammad could not be customized. **
After all this is the main thing users will see from the system when agent answers !
best regards.
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