Customize email for agent ticket reply

  • Used Zammad version: 5.2
  • Used Zammad installation type: package
  • Operating system: debian 11
  • Browser + version: FF latest

hi there,

i am trying to customize the email sent when an agent reply. I have found /opt/zammad/app/views/mailer/ but there does not seems to be the reply template. Any hints ?

best regards,

1 Like

Customize how, add text, insert pictures, etc…?