- Used Zammad version: 5.0
- Used Zammad installation type: package
- Operating system: Debian 11 (bullseye)
- Browser + version: various
We have an overall goal to remove the Ticket Title from the Subject of all email communications.
I have modified all the templates in /opt/zammad/app/views/mailer/ to use ticket.id as the subject.
I have modified all of our triggers in Manage > Triggers to remove ticket.title from the subject.
I have turned on “Email - subject field” in Composer Settings.
However, the subject line for new Agent Replies on a ticket is still auto-filled with the Ticket Title.
It it possible to prevent that auto-fill or change that auto-fill to something other than the Ticket Title, for example, the Ticket ID#?