Customers should be able to view their own knowledge base

Feature requests
1

Hi everyone,

Would it be possible to link a customer relationship via the knowledgebase?

This means that if I have a customer who needs a technical how-to, hints or instructions, they can access this via their own customer knowledge base URL.

I create the path Customer > Customer A > then the article “HowToConnectVPN” in the knowledge base and want to make this only visible to customer A so that they have their own knowledge base database

  1. What is your original issue/pain point you want to solve?
    Improve response times for the service provider, and the customer might have to wait longer for low-priority tickets, even though this can be done independently through the knowledge base.

  2. Which are one or two concrete situations where this problem hurts the most?
    If new employees start at a customer and are overwhelmed by the amount of information at the beginning, you can collect this again in the KnowledgeBase

  3. Why is it not solvable with the Zammad standard?
    It’s certainly solvable, but unfortunately it doesn’t exist at the moment

  4. What is your expectation/what do you want to achieve?
    Improving customer relationships. Save the customer’s wallet by asking recurring questions

Thanks
Richard

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