Infos:
- Used Zammad version: 5.0.x
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system: Windows
- Browser + version: MS Edge Version 107.0.1418.56
Expected behavior:
- Normally, when creating a ticket for an incoming/outgoing call, the documentation is handled as a note. Seen in your description: Erstellen eines Tickets — Zammad (for Agents) Dokumentation
Actual behavior:
- Now when creating a new ticket due to a call (incoming/outgoing) and the selection of a customer who is already known or the e-mail address of a customer who is not yet known in the system is entered, the information about the ticket is automatically sent to the customer.
Steps to reproduce the behavior:
- Open a new ticket via “+”-symbol and choose incoming call to document the issue
also filling out the client field with the mail-adress of the client to contact him as soon as the issue is solved
when creating the ticket this not is send as an email to the client
Did i miss a configuation - I never experienced this before
I’m looking forward for any advice to correct this