Customers are not showing up in the drop-down menu


  • Used Zammad version: 3.2
  • Used Zammad installation source: ubuntu-package
  • Operating system: Ubuntu 18.04
  • Browser + version: Chrome 78

Hey guys,

we have a problem with our Zammad-Installation. When we reply to a ticket, the customers are not available (the drop-down menu not showing up). But if we create a new ticket in the webinterface the menu is displayed correctly. The customers are getting synced through a ldap-source.

thanks for your help

1 Like

What dropdown are you talking about? “Owner”?

the autocomplete in the to and cc field when we want to answer to a customer and add another adress


I had the same issue after the update to 3.2.
Just run this command:
sudo zammad run rake searchindex:rebuild

After the rebuild, it worked again for me.


thx ecomsilio, that fix worked for me :slight_smile:

1 Like

This topic was automatically closed 120 days after the last reply. New replies are no longer allowed.