Customer is displayed as ID


  • Used Zammad version: 5.1.x
  • Used Zammad installation: on-premise
  • Operating system: linux
  • Browser + version: Edge, Version 101.0.1210.53 (Offizielles Build) (64-Bit)

If you change the view to settings and come back to the overviews, only an ID is displayed for some entries for customer. If you refresh the browser, everything is displayed correctly again.

Does anyone have the same behavior?


I had the same problem when updated to 5.1. I have the same infrastructure and i fixed it making a rebuild of elasticsearch.
The command is: zammad run rake searchindex:rebuild

I hope you find it helpful

1 Like

It looks like it will work!

After two days of rest, the display error is back today :smiling_face_with_tear:

Good afternoon, it helps us just refresh the page))


Should be fixed by now:

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