Customer info from remote system

Development
1

Is it possible to have the Customer sidebar be populated by info from a remote api call instead of from local data? So we could make a call to our CRM with the email address as the key to get various information about the customer and display it in the sidebar?

2

You could add a new sidebar like this:

app/assets/javascripts/app/controllers/ticket_zoom/sidebar_custom.coffee

class SidebarCustom extends App.Controller
  sidebarItem: =>
    @item = {
      name: 'Custom'
      badgeIcon: 'templates'
      sidebarHead: __('Custom')
      sidebarCallback: @showCustom
    }
    @item

  shown: ->
    @showCustom(undefined, true)

  showCustom: (el, load = false) =>
    @elSidebar = el if el

    @startLoading()
    return if !load

    console.log('sidebar data', @ticket)

    @ajax(
      id:    "Custom_#{@ticket.id}"
      type:  'GET'
      url:   "#{@apiPath}/tickets/#{@ticket.id}"
      processData: true
      success: (data, status, xhr) =>
        console.log('endpoint data ', data)
        @stopLoading()
        @elSidebar.html('<p>Custom information for customer id ' + @ticket.customer_id + '</p>')
    )

App.Config.set('310-Custom', SidebarCustom, 'TicketZoomSidebar')

You might get problems when you requesting remote urls because of the CSP I guess.

https://github.com/zammad/zammad/blob/93cbf90f042778d013431f5131f1e1a917a7c14b/config/initializers/content_security_policy.rb

not sure how to edit it properly atm. You could also think about to add a new controller and proxy your data through that alternatively.

For packages there are some small tutorials here