For context: I’m going for more of a Self-Service portal with Zammad than a scenario where help-desk agents work/manage/run the system.
Is there a way to allow customers to select which group their ticket should go to without giving them agent permissions? Currently, I’ve built out a Core Workflow to present the group field, however, if a customer changes it from the initial selection, it auto-reverts back to the defaulted value (I’m assuming it’s a permissions thing, correct me if I’m wrong!)
