Customer edit form is not closed automatically after saving


  • Used Zammad version: 5.3.1
  • Used Zammad installation type: package
  • Operating system: Ubuntu 20.04.5
  • Browser + version: Edge 109.0.1518.70 / Chrome 109.0.5414.120 / Firefox 109.0

Expected behavior:

  • The customer edit form is closed automatically after saving it.

Actual behavior:

  • The customer edit form stays visible, all form fields and buttons become inactive - but only on Chromium based browsers (we tested Edge and Chrome), Firefox works as expected.

Steps to reproduce the behavior:

  • Open a customer edit form (either via the customer card or a ticket’s sidebar),
  • change a value,
  • submit the form.

Thanks for your help!

That sounds like either you having performance issues (not enough connections to the database OR web concurrency being too low). If that’s not helping and it only occurs sometimes, restart Zammad. Possibly one of the puma threads died silently or hangs without responding to requests cleanly.

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