Customer can't select group in web channel

[phil]

Infos:

• Used Zammad version: 5.2.2
• Used Zammad installation type: package
• Operating system: Ubuntu 18.04
• Browser + version: Firefox 105.0

Expected behavior:

See all groups when creating a ticket via web channel

Actual behavior:

Customer can’t select any group.

Ticket creation via web only works if group is predfined in the web channel

I can’t find what i’m doing wrong.

[YetAnotherGerrit]

You can remove options from the group selector with Core Workflows. Is there anything that messes with that?

[phil]

unfortunately not, there is no coreworkflow configured

[svnr-dvnkln]

wrong assumption

@phil

I can’t find what i’m doing wrong.

Well this. You only provided “-” thus the customer only is able to select “-”.
You need to select (ctrl+click) any group the customer should be able to select.

I get your confusion, seems like a bug or a wrong description (i actually never read that )

[phil]

I would never have thought of that. Thank you very much!

[YetAnotherGerrit]

Actually, I consider this a bug, as the description beside the setting clearly states, that “-” means “all groups are available”. That’s why I created an issue for it:

Customer can't select group in ticket creation when "-" is configured in the Web channel