Customer can't select group in web channel


  • Used Zammad version: 5.2.2
  • Used Zammad installation type: package
  • Operating system: Ubuntu 18.04
  • Browser + version: Firefox 105.0

Expected behavior:

See all groups when creating a ticket via web channel

Actual behavior:

Customer can’t select any group.

Ticket creation via web only works if group is predfined in the web channel

I can’t find what i’m doing wrong.

You can remove options from the group selector with Core Workflows. Is there anything that messes with that?

unfortunately not, there is no coreworkflow configured

wrong assumption

Well this. You only provided “-” thus the customer only is able to select “-”.
You need to select (ctrl+click) any group the customer should be able to select.

I get your confusion, seems like a bug or a wrong description (i actually never read that :smiley: )

:grinning: I would never have thought of that. Thank you very much!

Actually, I consider this a bug, as the description beside the setting clearly states, that “-” means “all groups are available”. That’s why I created an issue for it:

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