Customer cant create ticket

Chris3

Infos:

  • Used Zammad version: 6.4.1
  • Used Zammad installation type: package
  • Operating system: Debain 12
  • Browser + version: Chrome

Expected behavior:

  • Customer should be able to create a normal ticket

Actual behavior:

  • Customer cant create ticket → "The required value group_id is missing

Steps to reproduce the behavior:

  • It happens on every ticket

What can i do that it works again?

https://admin-docs.zammad.org/en/latest/channels/web.html#settings-affecting-your-customer