Customer can't create ticket when owner is assigned via core workflow

[Thomasvanhoof]

Infos:

• Used Zammad version: 6.2.0-1705322325.8ff65214.bullseye
• Used Zammad installation type: (source, package, docker-compose, …) package
• Operating system: Debian 11
• Browser + version: Latest Edge

Expected behavior:

• Trying to create a ticket as a customer. But nothing happens.

Actual behavior:

• A customer makes a ticket but in the core workflow we have set a rule if you specify a category it will automatically be assigned to an owner. But then the customer cant create a ticket. The customer can create a ticket when there is not automatically an owner selected.

Steps to reproduce the behavior:

• Screenshots of what i mean:

There is a core workflow when a customer creates a ticket and the conditions are met the owner will be selected to a person.
But now the customer cant create the ticket because it wont go further.
It just does nothing if you press create

It will work when i put the core workflow to inactive but then the owner is not selected to the right person.

Is this a bug or is this known?

Hopefully you understand what i mean

Thanks in advance
Thomas

[MrGeneration]

This is not a bug as it makes sense that this doesn’t work.
A customer cannot select nor set an owner of the ticket.

What you’re trying to achieve has to be done via Trigger as this is running out of the customer’s context.

[Thomasvanhoof]

Ok I will have a look at triggers for this one and migrate them away from the core workflow then…

Thank you