Customer can view articles in the Knowledge Base with visibility internally

Infos:

  • Use Zammad version: 3.6.X

Expected behavior:

  • Customers cannot view articles in the knowledge base that have been configured with a visibility internal . The explanation says: Visible to editors and agents.

Actual behavior:

  • Customers see articles in the knowledge base with visibility internal .

Steps to reproduce the behavior:

  • Create articles in the knowledge base with visibility internal.
  • Open as customer the knowledge base.

Have I configured something wrong? What’s wrong?

Thank you for your answers

If I’d had to guess I’d say the customer role has “knowledgebase.read” permissions which is a bad idea.

Is the knowledge base only intended for agents, but not for customers?

My idea was that customers could and should do their own research in the Knowledge Base.
However, now I have seen that linked tickets to the article in the knowledge base are visible for all customers.
Is that right?

Thank you for your answers