Customer can view articles in the Knowledge Base with visibility internally

Technical assistance
#1

Infos:

  • Use Zammad version: 3.6.X

Expected behavior:

  • Customers cannot view articles in the knowledge base that have been configured with a visibility internal . The explanation says: Visible to editors and agents.

Actual behavior:

  • Customers see articles in the knowledge base with visibility internal .

Steps to reproduce the behavior:

  • Create articles in the knowledge base with visibility internal.
  • Open as customer the knowledge base.

Have I configured something wrong? What’s wrong?

Thank you for your answers

#2

If I’d had to guess I’d say the customer role has “knowledgebase.read” permissions which is a bad idea.

#3

Is the knowledge base only intended for agents, but not for customers?

My idea was that customers could and should do their own research in the Knowledge Base.
However, now I have seen that linked tickets to the article in the knowledge base are visible for all customers.
Is that right?

Thank you for your answers