Customer always sees all groups when opening a ticket

[guwak]

Infos:

• Used Zammad version: 6.4.1
• Used Zammad installation type: (Package)
• Operating system: Ubuntu
• Browser + version: Microsoft Edge Latest

I don’t want a group of customers to see it. I have created a Business Central group

I have also created a corresponding role and assigned agents to it.

Customers do not have access to this group.

No matter what I do. When a customer creates a ticket, they always see the group Business Central.

I want the group to be visible only to agents. The user shouldn’t have to worry about it.

[fliebe92]

https://admin-docs.zammad.org/en/latest/channels/web.html#settings-affecting-your-customer

[guwak]

Thank you for the link. Unfortunately I don’t understand what exactly I should do now. Can you explain this to me in more detail using an example?

[mirandaeverton]

If you go to Channels>Web, you’re gonna see a section named “Group selection for Ticket creation”. It is a dropdown list with all your groups. The ones you select there will be available to your customers. So, you must select only the ones that should be available for them.

[guwak]

Now I understand where to set it. A little cryptic in the documentation

[fliebe92]

Not cryptic at all IMO it’s well explained.

Thanks @mirandaeverton.