I wanted to know whether this is possible, or easy to implement on my own. We offer physical service in stores, and we are looking for a all-in-one solution.
The ideal flow:
- Customer creates a ticket of a broken item in a store, giving his physical address, selecting from a drop down the item(we would provide an item list per store from our API), and sets a date range when our technician can visit them.
- The agent redirects the request to a technician in the right area.
- The technician picks a specific date from the customer defined range.
- The customer green light it.
We have a couple developers, so if that is something interesting we could definetely contribute with the right guidance