Custom URL in Trigger Body


  • Used Zammad version: 3.6.x
  • Used Zammad installation source: package
  • Operating system: Ubuntu Linux
  • Browser + version: Chrome Version 87.0.4280.88 (Official Build) (64-bit)

Expected behavior:

  • Able to write custom link with variable ticket number in Closed ticket trigger

Actual behavior:

  • Custom URL with variable ticket number did not generate clickable link, the URL break down to clickable URL and ticket number in text

Steps to reproduce the behavior:

That shouldn’t happen at all.
Please ensure that you do not insert HTML pre-formatted content. If you do, make extra sure that it’s good to go.
Your line should look like so:{ticket.number}

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