- Used Zammad version: 3.6
- Used Zammad installation source: (source, package, …)
- Operating system:
- Browser + version:
- When using Header: X-On-Behalf-Of: customer_id (with the Role Customer) and create “customchannel” articles - the should be created as type customchannel
- When using Header: X-On-Behalf-Of: customer_id (with the Role Customer) create customchannel articles - they will get created as type note
When the article is created as admin with type: “customchannel” it works fine.
Im new to ruby and its not easy at the beginning - i managed it to create a “customchannel” and can create new tickets via API but only if im not using X-On-Behalf-Of (customer_id with the Role Customer) in the header.
How or where do i declare that Customers are allowd to create “customchannel” articels.
Kind regards, Thomas