Please update your Zammad to a newer version.
See the following Thread as this is a side affect:
Thanx for the fast reply,
we’ll test it with the newer version and give you an update.
after installing the new version, the reported problem has been solved - thank you.
Used Zammad version: 3.2.0 + (commit:566eab44f7a802cafbcd5)
Used Zammad installation source: source
Operating system: ubuntu-18.04
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