Is anything actually happening that, and is it really an “enhancement”? As far as I know, the only way to access a lot of functionality in Zammad, such as text formatting, is via these hotkeys so if they’re not working it’s a real road block.
There’s a lot of formatting I’m not able to do in Zammad because a lot of the shortcuts simply don’t work. For example, I can’t get unordered lists to work pressing CTRL+SHIFT+I in Chrome on Windows.