CTI: Mapping between user(object) and call log faulty/unclear

Megachip · May 17, 2021, 12:53pm

Maybe someone can help here:

github.com/zammad/zammad

CTI: Mapping between user(object) and call log faulty/unclear

opened 11:43AM - 14 May 21 UTC

closed 11:45AM - 14 May 21 UTC

Megachip

question

### Infos: * Used Zammad version: 3.5.0-3 & 4.0.0 * Installation method (source, package, ..): package * Operating system: 3.5.0: Univention Memberserver 4.4-7 4.0.0: CentOS Linux release 7.7.1908 (Core) * Database + version: 3.5.0: postgres (PostgreSQL) 9.6.17 4.0.0: postgres 9.2.24 * Elasticsearch version: 3.5.0: Version: 7.9.1, Build: default/docker/083627f112ba94dffc1232e8b42b73492789ef91/2020-09-01T21:22:21.964974Z, JVM: 14.0.1 4.0.0: Version: 6.8.15, Build: default/rpm/c9a8c60/2021-03-18T06:33:32.588487Z, JVM: 1.8.0_232 * Browser + version: Safari Version 14.1 (16611.1.21.161.6) ### Expected behavior: * See Agent and Customer in Call log, if Matching ### Actual behavior: * 4.0.0 See a bunch of maybe users and the user reported by the CTI ![image](https://user-images.githubusercontent.com/487352/118263859-1f2d2800-b4b7-11eb-8414-cdefaad4fa48.png) * 3.5.0 See new customers and CTI users ![image](https://user-images.githubusercontent.com/487352/118264366-e0e43880-b4b7-11eb-8c07-409f1049b4d6.png) <img width="1105" alt="image" src="https://user-images.githubusercontent.com/487352/118265084-fd34a500-b4b8-11eb-9bd6-af9ebe430ca5.png"> ### Steps to reproduce the behavior: 4.0.0 * Added exact matching phone number to ONE customer. 3.5.0 * Added additional attribute to user object with type phone <img width="176" alt="image" src="https://user-images.githubusercontent.com/487352/118264753-797ab880-b4b8-11eb-92b3-419400183cb0.png"> * getting non exact number from ldap ![image](https://user-images.githubusercontent.com/487352/118264923-bfd01780-b4b8-11eb-8a0b-fadf304d17c0.png) In that case I wouln't expect a matching, but for sure, a regex/phonetic matching would be cool ;) * Adding new users directly trough call log ![image](https://user-images.githubusercontent.com/487352/118265265-2b19e980-b4b9-11eb-9c32-1650a990e7c5.png) ![image](https://user-images.githubusercontent.com/487352/118265355-5a305b00-b4b9-11eb-8d9d-d7c64de50d4c.png) Yes I'm sure this is a bug and no feature request or a general question.

#ItsNotABugItsAFeature

system · September 14, 2021, 12:54pm

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