Creation of users in the ticket part

[beremedina]

Infos:

• Used Zammad version: 5.2.3
• Used Zammad installation type: (source, package, docker-compose, …)
• Operating system:
• Browser + version:

Expected behavior:

Actual behavior:

• How to make the currently configured users NOT be able to add a user when they open or answer a ticket?

Steps to reproduce the behavior:

[MrGeneration]

You can’t forbid your agents to add new customers to Zammad.
This is intentional and a crucial workflow part.

Other wise your agents wouldn’t be able to add tickets for not yet known customers.