- Used Zammad version: 5.2.3
- Used Zammad installation type: (source, package, docker-compose, …)
- Operating system:
- Browser + version:
- How to make the currently configured users NOT be able to add a user when they open or answer a ticket?
You can’t forbid your agents to add new customers to Zammad.
This is intentional and a crucial workflow part.
Other wise your agents wouldn’t be able to add tickets for not yet known customers.
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