Creating Trigger fpr Closing ticket

Technical assistance
1
  • Used Zammad version: unknown
  • Used Zammad installation type: unknown
  • Operating system: unknown
  • Browser + version: Chrome - 132.0.6834.160 (Offizieller Build) (64-Bit)

Expected behavior:

Hey,

I want to create a Trigger, which will close a Ticket after 14 days, when the status is “pending for customer”. I testet the funktion with a 1 Minute trigger.

Actual behavior:

The trigger doesn´t funcion as expected.

Steps to reproduce the behavior:

I will send the detail Screenshot. Maybe someone has a clue? :slight_smile: Thank you!

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2

Trigger will not work for this. You’ll need to use the Scheduler.

3

Thank you for your fast response. I assume that only full admins can use scheduler?.. I can´t see them in my menu like i can set up Triggers or Text modules

4

I am not aware of that type of permission that would allow only part of the settings.

What version of Zammad are you running? You may need to update.