Creating "Ticket Articles" by api retrun "Unprocessable Entity"

Technical assistance
1

Infos:

  • Used Zammad version: 3.7
  • Used Zammad installation source: (source)
  • Operating system: ubuntu
  • Browser + version:

Expected behavior:

*Status: 201 Created

Actual behavior:

  • Error: 422 Unprocessable Entity

Steps to reproduce the behavior:

POST /api/v1/ticket_articles

{
“ticket_id”: 3,
“subject”: “some subject”,
“body”: “some text”,
“content_type”: “text/plain”,
“type”: “note”,
“internal”: false,
“internal”: false,
“type”: “note”,
“sender”: “Customer”,
“sender_id”:36

}

2

Did you have a look into your production.log (/var/log/zammad/)?

The reason most of the times can be found there.
Please also note that customers cannot create all articles types, not may be wrong on this regard.

3

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