Creating Priority

Hi, Sir and Madam…
I am wondering if we can add more priority more than those 3 level. Example: 1-Low,2-Normal,3-High,4-Critical,5-Disruption…
I saw some of process to change priority and its very convenient but i didn’t see any of “Creating priority” document… anyone can help me?
With Respect

Ticket::Priority.create(name: "my super priority", default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1, created_at:, updated_at:

Where the name is what you want to call it.
Default_create normally isn’t needed, note you can only have one default_create Priority set to “true”

1 Like

Thank you Sir, Those just save me :smiley:

Hi there,

Just been searching about this.

Is there any intention of implementing management of priorities from within the web interface?

Being able to create, update and delete priorities from the website itself is a feature I’d very much like to see implemented.


It is on our feature backlog list, however, there’s no eta for this: