Hi, Sir and Madam…
I am wondering if we can add more priority more than those 3 level. Example: 1-Low,2-Normal,3-High,4-Critical,5-Disruption…
I saw some of process to change priority and its very convenient but i didn’t see any of “Creating priority” document… anyone can help me?
With Respect
Nangi
Ticket::Priority.create(name: "my super priority", default_create: false, note: nil, active: true, updated_by_id: 1, created_by_id: 1, created_at: Time.now, updated_at: Time.now)
Where the name is what you want to call it.
Default_create normally isn’t needed, note you can only have one default_create Priority set to “true”
1 Like
Thank you Sir, Those just save me
It is on our feature backlog list, however, there’s no eta for this:
opened 05:50PM - 11 Oct 17 UTC
enhancement
proposal
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### Infos:
* Used Zammad version: 2.0.x
* Used Zammad installation source: CentOS via RPM
* Operating system: CentOS 7 (all patches)
* Browser + version: Mac High Siera & Windows 7 Firefox 56.0
### Expected behavior:
* Ability to edit the objects (eg; Group) to set them as required when filling out a ticket.
### Actual behavior:
* The objects are not editable. I can however edit any objects that I have created, just not those created by a default install. I have tried this as a LDAP user and also full default admin user. The only editable item is Type - all the others are in the `class="is-grayed-out u-notAllowed"`

### Steps to reproduce the behavior:
* Base installation of Centos 7 with the install as per - https://docs.zammad.org/en/latest/install-centos.html - Login, go to Admin -> Objects -> all items greyed out.
system
Closed
August 24, 2020, 1:24am
6
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