Creating e-mail to new user

Technical assistance
1

Infos:

  • Used Zammad version: 6.4.1.12d4e0de4a.saas
  • Used Zammad installation type: Hosted
  • Operating system:
  • Browser + version:

Expected behavior:

I want to create a ticket and send an e-mail to a user that is currently not created (or at least I can’t be sure he/she is).

Actual behavior:

*I have tested in using postman, with the following JSON body:

image
image371×377 6.91 KB

If I send this, I get a error that the customer doesn’t exist. If I delete the entire line “customer”: “”, I get n error that I’m missing customer ID.

What is the correct payload to send for creating and sending a ticket to a customer that is not created already?