Hi,
I am in need of some help in building a Core Workflow.
The following is (part of) a Core Workflow, that shows a hidden note textbox whenever the agent tries to change the owner of a ticket that does not yet have one:
I am trying to modify it, so that this does not ocurr if the new owner is equal to the own user.
But, I cannot find a way to except the own user from the condition without removing the “just changed” condition - which breaks the action that blanks out the note.
In a Trigger I would add an AND expert-option to evaluate both the change and exception, but this is not possible in core workflows.
Infos:
- Used Zammad version: 6.5.2
- Used Zammad installation type: docker-compose
- Browser: Chrome Enterprise