I have a problem and can’t find a solution.
We use Zammad 4.1 and i-doit 1.17 PRO. I connected zammad to i-doit and can select an object by ticket creation. It works perfect. I can see the object in zammad in the sidebar and can click on the name of an object to open it in i-doit.
The problem: The other way is not working. Not tickets are shown in the table of the object:
If I click on “Ticket erstellen” (create ticket) the website open an new empty tab and on the source tab this error is shown:
My first idea was, that the i-doit installation has a problem. I installed a fresh new installation to test it. But the same result, it is not working.
Then i connected to your own Zammad demo. And now it works. So it must be a problem at my zammad installation. But what?
In the log files I cant find an idea. No relevant data.
If I try to get data by this code in the console of the i-doit server it works:
curl -X POST -u "username:password" https://helpdesk.myorg.local/api/v1/tickets/search -d 'query=preferences.idoit.object_ids:391615' -d 'limit=10'
The result is the right data for tickets with ticket number.
Can anyone help me?
We use Zammad 4.1 on Ubuntu 20.04. The Zammad user has enough permissions to get the information.
The connection was fine for some month in my tests but now… I have no idea
THANKS! And sorry for my bad english