Create Ticket by Sending Mail

Technical assistance
1

Is it available option for the customers to send mail and receive it on Zammad as ticket? If yes please how to do it?

Infos:

Important:
If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: support@zammad.com using your zammad-hostname / or company contract.

  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

2

Channel is your answer. You must configure an e-mail channel.

3

Thank you it is working I already added email channel but didn’t know that this will work I thought the channel is used to send notifications.

Thank you very much.

1 Like
4

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