Create Ticket by Sending Mail

Is it available option for the customers to send mail and receive it on Zammad as ticket? If yes please how to do it?


If you are a Zammad Support or hosted customer and experience a technical issue, please refer to: using your zammad-hostname / or company contract.

  • Used Zammad version:
  • Used Zammad installation source: (source, package, …)
  • Operating system:
  • Browser + version:

Expected behavior:

Actual behavior:

Steps to reproduce the behavior:

Channel is your answer. You must configure an e-mail channel.

Thank you it is working I already added email channel but didn’t know that this will work I thought the channel is used to send notifications.

Thank you very much.

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