Infos:
- Used Zammad version: 3.1
- Used Zammad installation source: package
- Operating system: debian
- Browser + version: Chrome 80
Expected behavior:
I create a ticket using API and this JSON. Authentication is done via token. The ticket is showing ‘From:’ as the token owner name, even I used customer_id=guess:someemail
Also the channel is ‘Note’ and I cannot reply to the ticket. What is wrong ?
{
“title”: “some title”,
“group”, “Technical”);
“customer_id”, “guess:myemail@yahoo.com”,
“article” : {
“subject” “some subject”,
“body”, message );
“internal”, “false” );
}
}
Actual behavior:
The ticket should show as owner the ‘myemail@yahoo.com’ and channel should be ‘email’ so I can reply to it.
Steps to reproduce the behavior:
Create a ticket using the API and JSON above.