Create Ticket API customer_id and channel


  • Used Zammad version: 3.1
  • Used Zammad installation source: package
  • Operating system: debian
  • Browser + version: Chrome 80

Expected behavior:

I create a ticket using API and this JSON. Authentication is done via token. The ticket is showing ‘From:’ as the token owner name, even I used customer_id=guess:someemail

Also the channel is ‘Note’ and I cannot reply to the ticket. What is wrong ?
“title”: “some title”,
“group”, “Technical”);
“customer_id”, “”,
“article” : {
“subject” “some subject”,
“body”, message );
“internal”, “false” );

Actual behavior:

The ticket should show as owner the ‘’ and channel should be ‘email’ so I can reply to it.

Steps to reproduce the behavior:

Create a ticket using the API and JSON above.


Zammad won’t create mail articles if you don’t tell it to do so…

Have a look at the following payload:

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