Create new ticket type


  • Used Zammad version: 3.4
  • Used Zammad installation source: package
  • Operating system: Ubuntu

How can I create a new ticket type for ui_ticket_create_default_type ?

Currently there are

  • ‘phone-in’ => ‘1. Phone inbound’,
  • ‘phone-out’ => ‘2. Phone outbound’,
  • ‘email-out’ => ‘3. Email outbound’,
    How can I create maybe the ticket type

‘email-in’ => ‘4. Email inbound’ ?

Is there a possibility for this in Zammad, possibly via the console?

Maybe so

Setting.set('ui_ticket_create_available_types'), .........

But how can I configure the fields as customer?

Can I change the sequence of the types in the ui?

Now, I see the sequenz

phone-in phone-out email-out

I’m sorry, but there’s currently no possibility to adjust the ticket creation screen on this regard.
Technically there is, but this requires code changes that are not update safe.

Not too sure if that’s what you’d really want.

Beside of that, I personally don’t understand the email-in use case. :x

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