Infos:
- Used Zammad version: 3.4
- Used Zammad installation source: package
- Operating system: Ubuntu
How can I create a new ticket type for ui_ticket_create_default_type ?
Currently there are
- ‘phone-in’ => ‘1. Phone inbound’,
- ‘phone-out’ => ‘2. Phone outbound’,
- ‘email-out’ => ‘3. Email outbound’,
How can I create maybe the ticket type
‘email-in’ => ‘4. Email inbound’ ?
Is there a possibility for this in Zammad, possibly via the console?
Maybe so
Setting.set('ui_ticket_create_available_types'), .........
But how can I configure the fields as customer?
Can I change the sequence of the types in the ui?
Now, I see the sequenz
phone-in phone-out email-out