We want to connect Zammad to our webshop via the API.
Here we want to create a possibility to create tickets via API from orders and customer views. These tickets will then be created in Zammad as prefilled drafts, but will not be sent directly to customers yet.
Is there a possibility to create a ticket (email) where the body content, owner, recipient, group, status are already stored but can still be edited and then sent from Zammad via the agent?
Has anyone ever done something like this before?
Thanks for your help