Create folder on networkshare based on ticketnumer and customer

Hi,

we generate a lot of files for our customers (like most of you) and store them on some kind of drive. Someone has made a workaround to auto generate a folder with every new ticket ? Like when a new ticket is generatet a folder is automaticly geneatet somwhere on the mashine or a network drive ?

Greetings

Sounds to me like you could write a small script that listens to a webhook that Zammad can call every time a ticket is created; to then create a folder for you.

https://admin-docs.zammad.org/en/latest/manage/webhook.html

I made a python script in use of the rest api.