Create API Webhook with Auto reponse message as body?


  • Used Zammad version: 3.6
  • Used Zammad installation source: (source, package, …) DEB Ubuntu 20.04
  • Operating system: Mac
  • Browser + version: Chrome 88

What are the correct settings for a webhook that is fired when the auto response message is created that contains the text of the auto repsonse message?

I tried it like this (see below), but this only contains the data of the initial message from the customer

As mentioned in the documentation ( Limitations — Zammad documentation ) triggers always and only handle the current article.
That being said the trigger based auto response body is not yet available (my guess) which is why the webhook does not deliver that article.

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